Privacy policy

Refund & Exchange Policy

At Mona Mahmoud, each piece is made to order with care and craftsmanship.

• No refunds or exchanges are available unless the item is faulty or differs from the one you ordered.

• If your order arrives with any issue, please contact us within 24 hours of receiving it, and we’ll address the matter promptly.

Shipping Policy

• All orders are shipped within 10 business days after confirming your deposit.

• Delivery times vary based on your location and chosen shipping method.

• Shipping fees will be communicated at the time of order confirmation or calculated at checkout.

Privacy Policy

Your privacy is important to us.

• We collect personal information such as your name, address, phone number, and email when you place an order or contact us.

• This information is used only to process orders, communicate with you, and improve our services.

• We will never sell, rent, or share your information with third parties.

• You have the right to access, edit, or delete your personal data at any time by contacting us at hana32595@gmail.com

Customization & Materials

We believe in creating wall art that perfectly suits your space.

• You can customize your plate arrangement according to your available wall space. Add more plates, or choose a smaller arrangement — it’s up to you!

• We offer two types of materials:

Porcelain and Wood, both available at the same price.

• Porcelain plates should be hung using nails, while wood plates can be secured using double-sided tape.